CamGo | Products & Accessories to Capture the Moment
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REFUND POLICY

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


There are certain situations where only partial refunds are granted (if applicable)
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • ​Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at
sales@camgo.com.au

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@camgo.com.au and we'll assist you with the exchange process.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, please have the parcel sent to our warehouse location in Runaway Bay, QLD 4216. Please note you will be responsible for paying for your own shipping costs and any shipping costs already paid are non-refundable. Before returning your product please contact us at 
sales@camgo.com.au
CUSTOMER SERVICE

Help / Contact us
Shipping
Returns

Location: Gold Coast, Australia 
Email: Contactus@camgo.com.au
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Established in 2015
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  • Home
    • Our Story
    • Mission & Values
  • Products
    • Accessories for GoPro >
      • Hero 9 Accessories
      • Hero 8 Accessories
      • MAX Accessories
      • Hero 5/6/7 Accessories
      • Hero 7 White & Silver Accessories
      • Hero(2018) Accessories
      • Fusion 360 Accessories
      • Hero Session Accessories
      • Hero 4 & 3+ Accessories
      • Hero 3 Accessories
      • Hero 1 & 2 Accessories
      • Sport Mounts >
        • Surfing Mounts
        • Snorkelling Mounts
        • Diving Mounts
        • Snow & Ski Mounts
        • Bike Mounts
      • Cases
      • Parts & Extras
      • Electronics >
        • Batteries
        • Cables
        • Charges
        • Gimbals
        • Lights
        • Microphones
        • Remotes
      • Body Mounts
      • Monopods
      • Lens & Filters
      • Tripods
      • Domes
      • Drone Mounts
      • Kits
    • Accessories for Insta360 >
      • Insta360 ONE X2 Accessories
      • Insta360 ONE R Accessories
      • Insta360 ONE X Accessories
      • Insta360 ONE Accessories
      • Insta360 GO Accessories
    • Accessories for Osmo Series >
      • OM 4 Accessories
      • Osmo Mobile 3 & 2 Accessories
      • Pocket 2 Accessories
      • Osmo Pocket Accessories
      • Osmo Action Accessories
    • Accessories for Osmo Action
    • Accessories for Osmo Pocket
    • Accessories for Pocket 2
    • Accessories for SJCAM >
      • SJ10 Series Accessories
      • SJ9 Series Accessories
      • SJ8 Series Accessories
      • SJ7 Series Accessories
      • SJ6 Series Accessories
      • SJ5000 Series Accessories
      • SJ4000 Series Accessories
      • A10 / A20 Body Cam Accessories
    • Accessories for Xiaomi Cameras >
      • Xiaomi FIMI Palm Accessories
      • Xiaomi Yi Accessories
    • Accessories for CamGo 4K
    • Cameras >
      • Action Cameras
      • Dash Cameras
      • Kid Cameras
      • Body Cameras
      • Mini Cameras
      • Security Cameras
      • VR Cameras
    • Camera Accessories >
      • Accessories for GoPro
      • Accessories for Insta360
      • Accessories for Osmo Action
      • Accessories for Osmo Pocket
      • Accessories for SJCAM
      • Accessories for Xiaomi
      • Accessories for Sony Action Cam
      • Accessories for Kaiser Baas
      • Accessories for Bauhn (Aldi)
      • Accessories for Gamin VIRB
      • Accessories for CamGo
    • Accessories for Drones >
      • Mini 2 Accessories
      • Mavic Mini Accessories
      • Mavic Air 2 Accessories
      • Mavic Air Accessories
      • Mavic 2 Pro/Zoom Accessories
      • Mavic Pro Accessories
      • Spark Accessories
      • Phantom 4 Accessories
      • Phantom 3/2 Accessories
      • TELLO Accessories
    • Snorkelling Gear >
      • Full Face Snorkel Masks
      • Sizing Guide
    • Gimbals
    • Phone Mounts
    • Gift Cards
  • Contact us
    • Frequent Questions
    • Shipping Information
    • Return Information
    • Privacy Policy
    • Wholesale
  • Social
    • Social Media